Privacy Policy

1. Introduction

MailAfrica ("we," "us") respects your privacy and is committed to protecting personal data in accordance with Tanzania's Personal Data Protection Act (PDPA) / PDPC guidelines. This Policy explains what data we collect, how we use it, and your rights.

2. Data We Collect

Account data: name, business name, email, phone number, domain information. Billing data: mobile money transaction details (processed via our mobile money payment providers; we do not store full payment credentials). Usage data: API/MCP call logs, message metadata (sender, recipient, timestamps, delivery status). Email content: content sent/received through the Service, processed to provide inbound parsing and outbound delivery.

3. How We Use Data

To provide and maintain the Service (routing, parsing, delivery, hosted inboxes); to process billing via mobile money; to provide customer support; to monitor for abuse, fraud, and Acceptable Use violations; and to improve reliability and deliverability of the Service. We do not sell your data or the content of your emails to third parties.

4. Data Sharing

We may share data with: payment processors, to complete mobile money billing; infrastructure/hosting providers, to operate the Service; and law enforcement, where required by Tanzanian law.

5. Data Storage and Security

Data is stored on secured, self-hosted infrastructure. We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse.

6. Data Retention

We retain account and message metadata for as long as your account is active, plus a limited period afterward for legal/compliance purposes. Email content may be retained per your plan's inbox/archival settings.

7. Your Rights

Under Tanzania's data protection framework, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data, subject to legal retention requirements; and withdraw consent for optional data processing. To exercise these rights, contact privacy@mailafrica.online.

8. Cookies and Tracking

Our website and dashboard may use essential cookies to keep you signed in and to keep the Service secure, along with privacy-respecting analytics to understand how the site is used. You can control optional cookies in your browser settings.

9. Children's Privacy

MailAfrica is not intended for use by individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a notice on our website.

11. Contact

Data protection inquiries should be directed to privacy@mailafrica.online.

Questions about your data? Email privacy@mailafrica.online.